as my time at nissan draws to a close (thank god praise the lord!), i am reminded of some of the most memorable conversations i've had with customers. (and i never, ever, want to deal with customers ever again...unless they're paying me $500 an hour for a consultation)
me: i'm sorry sir, nissan cannot assist financially in the repair of your exhaust tubes.
annoying man: WHY NOT?
me: you're out of the manufacturer's warranty.
annoying man: that is ridiculous! you know these parts fail just out of warranty! how do you sleep at night?!
me: very well, thank you.
me: ma'am, as a stipulation to nissan's warranty, you have to properly maintain your vehicle. that means, routine oil changes, services...
idiot woman: it doesn't matter whether or not i've only changed my oil once or twice in 35,000 miles! an engine should last longer than that!
me: are you admitting that you've only changed your oil once or twice in 35,000 miles? by that mileage, you should have already changed your oil at least 9 times! that is clear lack of maintenance.
psychotic man: i'm sorry i couldn't call sooner...i've been in an out of the hospital because i'm bipolar.
me: ......
i'm so not going to miss that job. but...it is fun sometimes making people feel stupid.
me: i'm sorry sir, nissan cannot assist financially in the repair of your exhaust tubes.
annoying man: WHY NOT?
me: you're out of the manufacturer's warranty.
annoying man: that is ridiculous! you know these parts fail just out of warranty! how do you sleep at night?!
me: very well, thank you.
me: ma'am, as a stipulation to nissan's warranty, you have to properly maintain your vehicle. that means, routine oil changes, services...
idiot woman: it doesn't matter whether or not i've only changed my oil once or twice in 35,000 miles! an engine should last longer than that!
me: are you admitting that you've only changed your oil once or twice in 35,000 miles? by that mileage, you should have already changed your oil at least 9 times! that is clear lack of maintenance.
psychotic man: i'm sorry i couldn't call sooner...i've been in an out of the hospital because i'm bipolar.
me: ......
i'm so not going to miss that job. but...it is fun sometimes making people feel stupid.
1 Comments:
It's always easy to look back and laugh when you're so close to leaving :) ...I laughed out loud at the "how do you sleep at night?/very well" exchange. Hee.
I'm leaving the 13th! ONE WEEK LEFT. And you'll follow suit. We should grab a celebratory drink in LA when I get back!
Til then, keep up the good work. In fact, whenever people complain to you, say: "Honestly sir/ma'am, I just don't give a shit. I'm outta here in X days."
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